1、服务外包概论 Basics of Service Outsourcing,杨国民(Michael Yang) 2013.3,Brief Introduction to Teacher: Who am I?,Brief introduction to Learners: Who are You?,Now its your turn (点名). Please let Michael Yang know something about you, so that we can work better together in the days to come,How is this course?,Ba
2、sic Conceptual Real/practicalSo, 理论+实践 学习地点：学校-工厂 实际业务（有业绩） 特定产品（）,Contents,模块一 服务外包产生的背景、概念和特点 模块二 服务外包的种类、形式及内容 模块三 全球服务外包市场发展趋势 模块四 企业外包战略 模块五 中国服务外包产业发展的现状 模块六 it外包 模块七 财务金融外包 模块八 人力资源外包 模块九 客户服务外包与呼叫中心 模块十 软件外包 模块十一 供应链管理与物流外包 模块十二 知识流程外包,What are we going to learn/do?,成立工作小组（模拟公司） 制定工作规范 与企业的联
3、系 熟悉企业和产品 制作服务外包网站 寻找海内外客户 后续业务,Item 1: Concepts & Background,A StoryConcepts “outsourcing” “服务外包”“服务”？ Service “外包”？ Outsourcing,Dictionary definitions,Service: Something that the public needs, such as transportation, communications facilities, hospitals, or energy supplies, which is provided in a
4、planned and organized way by the government or an official body; A particular job or a type of work that an organization or company provides for you,Outsourcing:e.g.If a company outsources work or things, it pays workers from outside the company and often outside the country to do the work or supply
5、 the things.e.g. companies that outsource IT functionsThe company began looking for ways to cut costs, which led to the decision to outsource.,Baidus definition,外包是指企业动态地配置自身和其他企业的功能和服务，并利用企业外部的资源为企业内部的生产和经营服务。 外包是一个战略管理模型，所谓外包（Outsourcing），在讲究专业分工的二十世纪末，企业为维持组织竞争核心能力，且因组织人力不足的困境，可将组织的非核心业务委托给外部的专业公
6、司，以降低营运成本，提高品质，集中人力资源，提高顾客满意度。外包业是新近兴起的一个行业，它给企业带来了新的活力。,Why outsourcing?,For over 20 years Traditional: comprehensive, complete Now: dynamic, fast, changeable, professional, flexible, creative Mode of business: outsourcing,Assignments,Study more of the concepts Characteristics? Search for related information Search for areas of interest,
