1、酒店常用英语口语语句1自己要做什么事时，就使用 May I .May I have your name, please? 请问尊姓大名May I have your check-out time, please? 请问您什么时候结帐离开？May I see your passport, please? 请让我看一下您的护照好吗？May I know your nationality, please? 请问您的国籍是什么？2麻烦客人时，可使用 Couldyou .Could you fill out the form, please? 请您填写这张表格好吗？Could you write tha
2、t down, please? 请您写下来好吗？Could you draft the fax, please? 请您写下传真的草稿好吗？Could you hold the line, please? 请不要挂电话好吗？3询问客人的喜好或是做什么时，可使用 Would you .Would you like tea or coffee? 请问您要喝茶还是咖啡？Would you like to take a taxi? 请问您要搭计程车吗？Would you mind sitting here? 请问您介意坐在这里吗？4在提供建议协助、征求意见时，可使用 Shall I . 或 Would
3、you like me to do .?Shall I draw the curtains? 请问需要我把窗帘拉上吗？Shall I draw you a map? 请问要我为您画一张地图吗？Shall I make the reservation for you? 请问要我为您安排预约吗？二、招呼语Good morning. (用于中午以前 )Good afternoon. (用于中午至下午六点以前 )Good evening. (用于下午六点过后 )在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗
4、？Good afternoon, sir. Welcome toLI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店。Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？三、回答1一般性的回答I see, sir. 我明白了，先生。Certainly, sir.好的，先生。2请对方再等一会儿Just a moment, please.
5、请稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept youwaiting. 很抱歉让您久等了。Could you wait a little longer, please?3要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I cant do that. 不好意思，我恐怕没办法那样做。Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。4道歉如果是自己的错就说“I am sorry.”如果是公司的错，就说：“We
6、are sorry.”。I am very sorry for the delay. 很抱歉延误了时间。I am very sorry for the inconvenience. 很抱歉造成您的不便。I would like to apologize for the mistake. 为这个错误我深致歉意。5客人对自己说“Thank you.”时回答You are welcome. 不客气。Thank you, sir. 谢谢您，先生。Thank you very much. 非常感谢您。6交给客人某些东西时，可以说Here you are. 您要的东西在这里。Here is your ro
7、om key. 这是您的房间钥匙。Here it is. 这是您的东西。7当客人准备离开时，可以说：Have a nice day. 祝您有美好的一天。Please enjoy your stay 祝您住宿愉快。We hope to see you again soon. 希望不久能再次见到您。Thank you for staying with us. 谢谢光临。8当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说 Yes,Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。Pardon? 对不起？Pa
8、rdon me? 对不起？I beg your pardon? 对不起请再说一遍好吗？Could you repeat that, please? 请您重复一遍好吗？酒店客房服务英语1Welcome to our hotel欢迎光临我们饭店。2Im always at your service,sir/madam.我随时为您服务，先生/小姐。3After you, madam.小姐，您先请。4I hope Im not disturbing you. Good night.但愿我没有打扰您，晚安。5When would you like me to make-up/tidy your room
9、, sir?您需要我什么时间来我为您整理房间，先生？6Housekeeping. May I come in?客房服务员。我可以进来吗？7Please leave your laundry in the laundry bag.请把要洗的衣服放在洗衣袋中。8I hope Im not disturbing you.我希望没有打扰您。9One moment, madam. Ill bring it to you right away.等一会，夫人。我马上送来。10 I will call the electrician right now.我现在给您请电工。11Turn-down service
10、.夜床服务。12Im glad to serve you .很高兴为您服务。13Please send someone to pick up my laundry.请派人来取我的衣服。14May I tidy your room now?我现在可以整理您的房间了吗？15Do you have any laundry?您有衣服要洗吗？16Thank you, but we cant accept it.谢谢您，但是我不能接受。17May I know your name and room number please.请告诉我您的名字和房号。18Is there anything else I c
11、an do for you, sir/madam?请问我还能为您做些什么？19Would you like express service or normal service for your clothes?您要快洗服务还是普洗服务？20Ill be with you in a moment, sir/madam.先生/太太，我一会儿就来21This pillowcase is too dirty.Could you change another one for me ?这个枕套太脏了，换一个好么？22Im here to change the sheets and pillowcases.
12、我马上调换床单和枕套。23Ill bring you some towels immediately.我马上给您拿几条毛巾来。24. Our technician will come andcheck it right away .修理工马上会来检查。25. Please give me a piece of soap .请给我一块香皂。26. Ill do it right away .我马上去办。27.would you pleases give me some envelopes and writing paper?请给我一些信纸和信封好吗?28.Good morning ,sir. I
13、 come to pick up your laundry.早上好,先生.我来取您要洗的衣服29.would you please fill in the laundry list?请您填一下洗衣单好吗?30.Heres your laundry , madam.小姐,这是您要洗的衣服31.Please check your clothes after being washed.衣服洗好后请您检查一下32.This is your bill, please sing your name .thank you.麻烦您签单,谢谢33can (May)I go through, please?请让我
14、过去好吗34.Ill show you the way myself.我亲自带您去35.here you are ,sir.给您,先生36.Do you want to enjoy your breakfast in the room?您要在房间用早餐么?37.please follow me, sir.请跟我来先生38.here we are ,room2005.2005 号房间到了39.please take your time, sir. Theres no hurry.请慢慢来,先生.不用忙40.Yes,sir.Its no problem.好的,先生.这不成问题41.The safe
15、 is in the wardrobe.保险箱在衣柜里42Our hotel provides free shoe shining service for our guests.饭店为住在这里的客人提供免费擦鞋服务43.May I do the turn-down service for you now?我现在可以给您做夜床么?44.shall I turn on the lights, sir?我为您打开灯好么?45.what time do you want to get them back?您想什么时间取回您的衣服?46.This room is spacious and cozy, I
16、m sure youll like its这个房间既宽敞又舒适,我敢肯定您会喜欢的.47.Here is the tea and towels for you.这是为您准备的茶叶和新毛巾客房部基础英语培训词汇部分本章概述一、Room words 房间词汇1、 Sleeping 睡眠空间2、 Washing 梳洗空间3、 Living 起居空间4、 Writing 书写空间5、 Storing 存储空间6、 Other equipment 其它设备二、Special words 客房特殊词汇一、房间词汇Part One、SLEEPIGN（睡眠空间）一、 床 bed床单 sheet 被子 quil
17、t被罩 bed-cover 枕头 pillow内枕 pillow-slip 枕套 pillowcase毛毯 blanket 床垫 mattress白拍 mattress pad 床头灯 bed-side lamp床头灯罩 lamp shade 灯泡 light bulb壁画 picture 墙壁 wall壁纸 wallpaper 折叠床 folding bed加床 rollaway bed二、 床头柜 bedside table电话 telephone 便签 note paper笔 pen 电子表 clock请勿吸烟卡 please dont smoke on the bed音响 radio
18、夜灯 night lightPart Two、WASHING （梳洗空间）一、洗脸台: 镜子 bathroom mirror 中巾架 tower rack洗手盆 wash hand basin 面盆水龙头 tap(hot and cold)下水堵 stopper 排水洞 drain hole化装镜 vanity counter 肥皂碟 soap dish卷纸架 toilet paper holder 吹风机 hairdryer垃圾筒 garbage can1、备品：口杯 drinking glasses 小巾 hand towel中巾 face towel 烟灰缸 ashtray2、供应品：牙
19、刷 toothbrush 牙膏 toothpaste浴帽 shower cap 梳子 comb针线包 a swing kit 洗发水 shampoo润肤 body lotion 肥皂 soap面巾纸 tissue 卷纸 toilet paper剃须刀 razor二、 抽水马桶 toilet bowl ： 马桶盖 toilet seat cover马桶垫 toilet seat 抽水柄 flush handle排水管 waste pipe 溢出 overflow三、 浴缸 bath tub: 大巾架 towel rack浴缸扶手 grab bar 淋浴头 shower head晾衣绳 cloth
20、es line1、备品：地巾 bath mat 浴袍 bathrobe大巾 bath towel 浴帘 shower curtain浴帘杆 shower rail四、 其他词汇 other words丢失 missing 沾染 stain堵塞 clog 烧坏的 burn out通风不凉的 stuffy 门钩 door hookPart Three、LIVING （起居空间）一、休闲：咖啡桌 coffee table 圈椅 chair扶手椅 armchair 火柴 match落地灯 floor lamp 窗户 window窗帘 curtains(day and night) 窗帘 curtain
21、 rod宣传架 notice二、娱乐： 电视 TV 遥控器 remote control机顶盒 VOD 电视柜 TV shelf节目单 TV program list三、小酒吧 mini bar： 酒单 minibar list 热水壶 electric kettle冷水壶 Flask 冰筒 ice bucket托盘 tray 茶壶 teapot茶叶 tea 咖啡 coffe咖啡杯 cup 茶杯 tea cup冰箱 fridge四、酒水： 花生 peanut 土豆片 chips可乐 co-ca-co-la 雪碧 sprite本地啤酒 local beer 果汁 juice新其士 sunkist
22、 巧克力 chocolate本地矿泉水 mineral water 进口矿泉水 evianPart Four、WRITING （书写空间）一、写字台 writing desk： 梳妆镜 dressing mirror 台灯 lamp节目架 TV program shelf梳妆椅 dress table stool二、文具盒 stationery box： 信纸 envelope电传 fax paper 行李贴安全须知抽屉 drawer ： 服务指南 Service Guide二、电话本 Imperial GuidePart Five、STORING （存储空间）壁橱 wardrobe/clos
23、et 衣架 hanger备用枕头 extra pillow 毛毯 blanket洗衣单 laundry list 洗衣袋 laundry bag鞋拔子 shoehorn 衣刷子 cloths brush 擦鞋纸 shoeshine 拖鞋 slipper保险箱 safe 衣柜门 door行李架 luggage rackPart Six: Other Equipment (其它设备)一、门厅： 门 door 门锁 lock门把手 handle 窥镜 spy-hole打扫牌 make up room DND 牌 do not disturb早餐牌 breakfast 开关 switch沙帘 chee
24、rs 窗台 window sill 电源插座 socket 空调 air condition花瓶 vase 沙发 sofa安乐椅 easy chair 穿衣镜 full-length mirror紧急疏散图 fire escape plan 壁角板 skirting二、Special Housekeeping Nouns(客房特殊词汇)插头 plug 接线板 adapter吸尘器 vacuum cleaner 抹布 dust cloth钥匙 master key 手推车 trolly消毒剂 disinfectant 空气清新剂 air freshener 剪刀 scissors 熨斗 iron
25、胶水 glue water 胶条 adhesive tape宽带线 coder line 变压器 transformerBASIC ENGISH FOR HOTEL HOUSEKEEPING酒店英语口语 150 句（一）一、欢迎和问候语：1) Good morning (afternoon, evening),sir(madam). 早上(下午、晚上)好，先生(夫人) 。2) How do you do? 您好！ (初次见面) How do you do? 您好！ Glad to meet you . 很高兴见到您。3) How are you ? 您好吗？ Fine ,thanks. And
26、 you ? 好的，谢谢。您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。 (客人刚入店时) I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。 (客人在饭店逗留期间) I hope you have enjoyed y
27、our stay with us . 希望您在我们宾馆过得愉快。 (客人离店时) 7) Have a good time ! 祝您过得愉快！二、电话用语：8) Imedp Hotel, Front Desk. . EDP 联盟大酒店， 前厅 。您找谁？ Can I help you ? 9) Sorry , Ive dialed the wrong number. 对不起，我拨错号了。 10) May I speak to your General Manager? 能和你们总经理说话吗？ Speaking. 我就是。11) Sorry. He is not in at the moment
28、. 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？12) Pardon ? 对不起，请再说一遍好吗？ I beg your pardon ? 对不起，请再说一遍好吗？三、祝贺语：13) Congratulations! 祝贺您！14) Happy birthday! 生日快乐！15) Happy New Year! 新年快乐！16) Merry Christmas! 圣诞快乐！17) Have a nice holiday! 节日快乐！18) Wish you every success! 祝您成功！四、答谢和答应语：19) Tha
29、nk you (very much). 谢谢您(非常感谢) 。 20) Thank you for your advice(information,子 help). 感谢您的忠告(信息、帮助) 。 21) Its very kind of you . 谢谢，您真客气。 22) You are welcome. 不用谢。 23) Not at all . 不用谢。 Dont mention it . 不用谢。24) Its my pleasure . 很高兴为您服务。 With pleasure . My pleasure . 25) I am at your service. 乐意为您效劳。
30、26) Thank you for staying in our hotel. 感谢您在我们饭店下榻。五、道歉语：27) Im sorry . 很抱歉。 28) Excuse me . 对不起。 29) Im sorry . Its my fault . 对不起，那是我的过错。 30) Sorry to have kept you waiting . 对不起，让您久等了。 31) Sorry to interrupt you . 对不起，打扰您了。32) Im sorry about this. 对此表示歉意。33) I apologize for this. 我为此道歉。34) Thats
31、all right . 没关系。35) Lets forget it . 算了吧。 六、征询语：36) Can(May ) I help you ? 我能帮您什么吗？Yes ,please . 好的。37) What can I do for you ? 我能为您干点什么吗？ 38) Is there anything I can do for you ? 有什么我能为您效劳的？ 39) Just a moment , please . 请稍等一下。40) May I use your phone ? 我能借用您的电话吗？ Yes ,of course . 当然可以。 Certainly .
32、当然可以。 七、指路用语：41) Go upstairs/downstairs 上楼/下楼42) Its on the second(third) floor. 在二(三) 楼43) Excuse me. Where is the washroom 对不起，请问盥洗室(电梯) 在哪儿？ (restroom,elevator) This way ,please. 请这边走。44) Turn left/right. 往左(右) 转。45) Its in the lobby near the main entrance. 在大厅 *近大门。 46) Its in the basement at th
33、e end of the corridor. 在地下室走廊尽头。八、提醒用语：47) Mind(Watch) your step. 请走好。48) Please be careful. 请当心。49) Please dont leave anything behind. 请别遗忘您的东西. 50) Dont worry. 别担心。51) Take it easy. 放心好了。 52) Please dont smoke here. 请不要在这里抽烟。九、告别语：53) Goodbye. 再见.54) See you later. 等会见。55) Good night. 晚安。56) See y
34、ou tomorrow. 明天见。57) Goodbye and thank you for coming. 再见，谢谢您的光临。 58) Goodbye and hope to see you again. 再见，希望再见到您。 59) Have a nice trip! 一路平安！ 60) Wish you a pleasant journey! Good luck! 祝您旅途愉快！十、前厅部 (61) Have you a reservation? 您预订过吗？(62) May I have your name and room number? 您能告诉我您的名字与房间号码吗？ (63)
35、 Here is your room key. 给您房间钥匙。(64) Please pay at the cashiers desk over there. 请去那边帐台付款。 (65) Are these your baggage? May I take them for you? 这些是您的行李吗？我来帮您拿，好吗？(66) Im afraid our hotel is fully booked on that date. 对不起，我们饭店那一天的 客房 全部订满了。 (67) Your room is confirmed for that day. We look forward to
36、 serving you. 您要的那一日房间已经确认了。我们期待着为您服务。(68) Ill cancel Mr Bells reservation from February 27th for three nights. 我将取消BELL 先生从 2 月 27 日开始 3 个晚上的预订。(69) May I reconfirm your departure date? 我可以再次确认您的离店日期吗？ (70) Im sorry, madam. We dont have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。 (71) How many pie
37、ces of luggage do you have? 请问您有几件行李？ (72) Is there anything valuable or breakable in your bag? 您包里有贵重或易碎物品吗？(73) You can get your money changed at the cashiers Desk 您可以去收款处兑换钱。(74) Could you take a message for her, please? 你能不能为我给她留信口信？(75) Just a moment, please, sir. Ill put you through. 请稍等一下，先生。
38、我马上为您接通。 (76) For outside calls, please press 9 first and when you hear the dialing tone, press the number you want. 打外线请先按 9，听到声响后再按您所要的号码。(77) How would you like to make payment, sir. 先生，请问您将如何付款？ (78)Here is your change and receipt, sir. Ill send a bellman up to get your luggage. 先生，这是您的找钱和收据。我马上
39、叫行李员上去取您的行李。 (79)The rate of your room will be paid by your host unit while the others should be at your expense. 您的房费将由接待单位支付，而杂费则应由您自己付。(80) How many copies do you need? 您要复印几份？(81) Can you give me your fax number, sir? 请您告诉我您的传真号码好吗？(82) When can I pick it up? 我什么时间能取？十一、管家部(83) Housekeeping. May
40、 I come in? 客房服务员 ，我可以进来吗？ (84) Leave your laundry in the laundry bay behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。(85) I hope Im not disturbing you. 我希望没有打扰您。(86) One moment, madam. Ill bring them to you right away. 等一会，夫人。我马上送来。(87) Ill show you to your room. Would you come this way? 我带您去您的房间。请这边走
41、好吗？ (88) Im sorry to disturb you, sir, but we would like to clean the room. May we do it now? 对不起，打扰您了，先生。我们想现在打扫房间，可以吗？ (89) Im sorry, sir, but could you wait another 20 minutes, please? 对不起，先生， 但您能再等 20 分钟吗？(90) Could you bring me some more towels, please? 你能不能再给我拿几条毛巾来？(91) Yes, madam. Ill bring
42、them to your room at once. 好的，夫人，我马上给您送来。 (92) The hotel provides free shoe shining service for its guests. 酒店为住店客人提供免费擦鞋服务。(93) Im terribly sorry. I do wish we had known it earlier. 非常对不起。要是我们早点知道就好了。(94) Theres something wrong with the toilet.抽水马桶出毛病了。(95) Ill inform the Engineering Department rig
43、ht now. 我马上就通知工程部。 (96)Good evening, sir. Your laundry is ready. Would you see if they are all right?晚上好，先生。您送洗的衣服洗好了，请您查看一下是否满意？ (97)Please sign on the laundry list, madam. 小姐，主须送洗衣服单上签字。 (98)Pardon, madam. Im afraid I dont follow. 请原谅，太太，我没有听明白您说什么。(99) May I know her nationality, British or Ameri
44、can? 我可以知道她的国籍吗，英国人还是美国人？(100) When did you lose it? 您什么时候丢失的？(101) Can you give us details of your? 请您详细描述一下您的好吗？(102) Well try everything we can to look for it for you. 我们将尽一切可能替您寻找失物。(103) Im sorry to hear that. Shall we search the room once again? 听到这件事我深表遗憾，我们在房间里找一遍好吗？(104) Im sorry to hear that. Ill ask a repairman to come to your room at once. 很抱歉听您这么说。我马上叫修理工到您房间来。
