1、商务英语,作者： 阮绩智,责任编辑：张琛 出版日期：2011年12月 IDPN: 308-2011-58 课件章数：12,UNIT,5,Learning Objectives,Make preparations for business travel; Make flight and hotel reservations; Deal with different situationswhile traveling; Make an itinerary.,Business Travel,Speaking Task,Starting Up,1,Listening Task,2,3,Reading
2、Task,5,Writing Task,Follow-up Practice,6,4,5,4,3,2,1,6,Contents,Before a business travel, necessary _should be taken to _potential problems. Usually a _is needed for _and _according to the_. The traveler is supposed not only to deal with all kinds of unexpected situations during the travel, but also
3、 to meet business _, to organize some_, and to do business in other cultures, so as to make the visit _.,precautions,travel agency,booking /reserving flights,accommodations,itinerary,associates,conferences,minimize,Business Travel,successful,5.1 Starting Up,5.1.1 Work in pairs or small groups to wor
4、k out as many things as you need to do for a business trip abroad. Put the things in order of importance and give reasons. For example:,Carry important papers like passport, plane tickets and letter of invitation Make sure you can connect electronically Set up a phone to receive calls internationall
5、y Learn the proper etiquette,5.1.2 Which of the following do you like or not like when you travel on business? Please state your reasons.,being away from home or family making flight and hotel reservations packing suitcases flying queuing at check-in having jet lag meeting new people eating new food
6、 visiting new places speaking a foreign language adding more as you imagine,5.1.3 Discuss the following questions in pairs or small groups.,1)What are the differences between travelling for pleasure and travelling on business? 2) Why are business trips necessary? 3) What kind of business trips do yo
7、u take? 4) Would you rather have a job that requires you to travel or one that does not? 5) Do you know how to make flight and hotel reservations? Tell us about it? 6) Should companies cover all of their employees expenses while on a business trip? Why or why not?,4. Do you happen to know any regula
8、tions for taking a plane? Tick the statements you think are true.,( ) 1) Passengers can only hand-carry a small bag aboard the plane. ( ) 2) Children under 5 neednt buy a ticket. ( ) 3) People who havent got an ID card cannot board the plane. ( ) 4) Passengers mustnt carry dangerous articles such as
9、 compressed gases, weapons, explosives, corrosives, or inflammables onto the plane. ( ) 5) Passengers can smoke during the flight. ( ) 6) Passengers mustnt use mobile telephones on flights because they will interfere with the planes electronic equipment. ( ) 7) Passengers must check in 30 minutes be
10、fore departure on international flights. ( ) 8) Passengers must fasten their seat belts during take-off or landing. ( ) 9) The airline neednt accept responsibility for delays due to bad weather. ( ) 10) Passengers can transfer their tickets to others without going to the booking office.,T,F,T,T,F,T,
11、F,T,T,F,Do you happen to know any regulations for taking a plane? Tick the statements you think are true.,IMPORTANT DOCUMENTS: Carry proof of your citizenship (passport, drivers license or birth certificate). It is important that one of these documents contains your recent photograph. You may be ask
12、ed to produce a photo identification, particularly if you are using electronic ticket. A letter/contract of invitation to do business in United States/Canada is also a document that you must carry with you at all times. Make sure you have the appropriate medical and travel insurance that extends int
13、o the United States/Canada or other country that you will be traveling to. This coverage should begin on the day you leave and include the date that you will return. Carry these important papers (passport/birth certificate, drivers license, airline tickets, insurance/ medical cards, letter/contract
14、of invitation and currency). * leave original copies of travel insurance at home with a relative/friend.,WHAT TO PREPARE BEFORE A BUSINESS TRIP,BAGGAGE: All baggage, including carry-on baggage, should be tagged properly with your full name, address and phone number. You may choose to lock each piece
15、 of luggage. Remember to put your keys in a safe place (other than in your suitcase - extra key can be given to your traveling partner or kept separate from the other key ). Just in case your luggage is misplaced or lost, I advise you to include basic toiletries (make-up, tooth paste & brush etc.),
16、bathing suit, underwear & night attire in your carry-on luggage.,WHAT TO PREPARE BEFORE A BUSINESS TRIP, It is recommended that you confirm your flight time with the airport prior to arriving (in case there is a delay). Arrive at the airport at least one hour before departure - some airlines require
17、 two hour pre-check in. It is best to check with your carrier or booking agent. Check your luggage and then relax and wait for your departure time. While you wait, a good book or magazine might help to pass the time.,CHECK IN AT THE AIRPORT, If you have items to declare (camera, marketing items, com
18、puter etc.) fill out the appropriate documentation before you leave the country. Pre-clearance forms are available upon request at airport or from your travel agent. Fill out forms and submit before you board your flight.,PRE-CLEARANCE FORMS:, If you are attending a conference/seminar or trade show,
19、 it is very important that you are prepared fully to market you and your products / services. Be prepared to work and learn! Predetermine which seminars you would like to attend. Check their schedules and be there on time. Business cards, brochures and samples of your products and services are all v
20、ery important. Make sure you have enough of your marketing tools with you or ship materials well in advance of event. Just to make sure all has safely arrived, I suggest that you confirm the delivery of your products before you leave home.,MARKETING TOOLS, Dress appropriately for business. It is ver
21、y important that you wear comfortable shoes. Check weather conditions in advance to determine type of wardrobe to include. First impressions are very important. Each person will be ambassadors for their respective community and business, therefore it is important that individuals conduct themselves
22、appropriately at all times. Remember, you cannot take back your first impression.,BUSINESS ATTIRE,In this part you will listen to three passages about job interviews. Try to finish the exercises while listening. Are you ready?,5.2 Listening Task,5.2.1 Listen to the passage and try to write down each
23、 tip for traveling abroad. The first tip has been done for you as an example.,Tips for Travelling Abroad 1) Have a signed, valid passport and visas. 2) _ 3)_ 4) _ 5)_ 6) _ 7)_ 8) _ 9)_ 10) _,Register so the department concerned can better assist you in an emergency,Familiarize yourself with the loca
24、l laws and customs of the countries to which you are traveling.,Make 2 photocopies of your passport identification page.,Leave a copy of your itinerary with your family or friends at home,Notify by phone or register in person with your embassy or consulate upon your arrival.,Dont leave luggage unatt
25、ended in public areas. Dont accept packages from strangers.,Dont be a target!,Deal only with authorized agents when you exchange money or purchase art or antiques.,If you get into trouble, contact the embassies and consulates abroad.,In having to travel to _ because of a business conference, a meeti
26、ng or _, there are things that you have to be _ aside from just _ your clothes and things and _ to the airport. The first thing you should know is the _. You can opt to purchase _which tends to be _among the three _ in the airplane. But if you really want _ in the airplane which has more _suitable f
27、or you to still work with your _ while on the plane, you can opt to travel in _. This costs more than _ and a little less than _. Before booking a reservation in _, it is advisable to take note of _ of your business meeting or _ so you can book a reservation in _ near the place. It is also advisable
28、 to _ that will take you to your _ at least a day or_ prior to your meeting or conference to _first in your hotel room and _ that you will do in that event.,a distant location,an event,mindful of,packing,driving yourself,the cost of the travel,an economy or coach plane ticket,the least expensive,coa
29、ch group,a seat or place,leg room and amenities,laptop computer,the business class or coach,the economy coach,the first class,a hotel or an airline,the venue,conference,a hotel and airport,book a flight,destination,a couple of hours,give yourself time to rest,rethink all the things,5.2.2 Listen to t
30、he passage and fill the blanks with the missing information.,5.2.3 Listen to the conversation and complete the form below.,the States,Sarah,G 0 4 5 6 7 8 0,three,order vegetarian meals for the flight,In this part you are going to read two dialogues and then you will be asked to answer some questions
31、 about what you have read. Please read louder!,Speaking Task,5.3 Speaking Task,5.3.2 Conversation 2,Mrs. Sarah Smith is on her business trip abroad and she is now checking in at the airport.,1) What seat did Sarah ask for? Answer: She asked for an aisle seat. 2) Did Sarah get an aisle seat? Answer:
32、No, she didnt, because all the aisle seats had gone. 3) Why did Sarah need to pay $300?Answer: 2 pieces of check-in luggage were 15 kilograms over the permitted weight limit. 4) When and where did Sarah board?Answer: Eleven thirty at Gate 14. 5) What should Sarah do with the kitchen knife in her bag
33、?Answer: She should sign for it and collect it at her destination. 6) What do you need to take into consideration when packing your luggage? Answer: (Open),1) What room did Sarah prefer?2) What business facilities did Sarah ask for?3) How would Sarah pay?4) What were Sarahs requirements for the conf
34、erence room?5) What other service did Sarah ask the hotel to provide?6) What functions do you think hotels have in your business visit?,5.3.2 Conversation 3,Mrs. Sarah Smith has arrived in the hotel in Los Angeles where she will have a business conference with her business associates the next day.,S
35、he preferred a double bed, preferably a queen size bed.,She asked for a computer socket, Internet connection, an in-room fax line and voice mail service.,By her Visa credit card.,To serve refreshments for the conference.,(Open),A room that can accommodate forty people comfortably and equipped with a
36、 television set and a video recorder.,Reading Task,In this part you are going to read a passage and then you will be asked to answer some questions about what you have read.,5.4 Reading Task,Pre-reading questions for pair work 1) What changes has the advancement of technology brought to business tra
37、vel? 2) How can those changes help us when we are on a business trip? 3)What would we miss if technology could enable us to do completely without traveling in person? 4) Do you think it is possible to do away with business traveling based on the technological development? 5) If you think it is possi
38、ble, what other new inventions might be needed to achieve that goal?,Answer the following questions:,1) What would happen to business travel with the advancements in technology? Answer: Business travel will certainly be curtailed and businessmen/women will prefer to stay at their work place or maybe
39、 home, instead of embarking on a grueling travel schedule. 2) When is business travel indispensable and why? Answer: Business travel is required at certain times when the mode of interaction is more discussion than mere information exchange and presentation because human touch is irreplaceable. 3) H
40、ow is business traveling different from a videoconference? Answer: Business traveling enables face-to-face, first-hand communication and interaction, which ensures better business and thus means more business travel to firmly bind business relationships; videoconferences are more convenient and easy
41、, but they lack the human touch, thus being cold, impersonal and ineffective in contrast. 4) Why will the business travel market not diminish but grow on the contrary? Answer: Because the MICE (meetings, incentives, conventions and exhibitions) market are also growing globally and companies look at
42、travel as a powerful incentive tool for employees. 5) When can business travel be avoided and how? Answer: (Open),Writing Task,In this part you are going to learn how to write an itinerary.,5.5 Writing Task,When a delegation or a person pays a visit, an itinerary/ program is usually to be made, Such
43、 an itinerary generally includes: title, time, place and content of activity.,Itinerary,The title usually includes the name of the visitor or the name of the delegation, the duration of visit the place of visit, e.g. ITINERARY FOR CBS TRADING MISSION May 12-20Hangzhou Shanghai Beijing,Title,This par
44、t includes the date specific time of the activity e.g. (1) July 13, Tuesday (2) MONDAY FEB 2 (Chinese Spring Festival) (3) 4:30 p.m. (local time) Arrive Gatwick Airport (4) Leave for airport 10:00 a.m.,Time,The place need not be too specific. It usually includes the name of the city and the hotel, e
45、.g. May 2025 Shangri-La Hotel Hangzhou,Place,The contents of activities are filled in as arranged. In general, phrases rather than complete sentences are used. 1) Visit ABC CompanyStaying overnight in Shanghai 2) Use noun phrases to express the nature of activity, e.g. Dinner hosted by Mr Wang, Mana
46、ging Director, at Beijing Roast Duck Restaurant 3) Use past participle phrases to express the passive, e.g.Met at the airport by Mr Wu, President of CBBShown around the Factory by Mr Smith, Production Manager 4) Leave out such words like “the” and “a”.,Contents of Activities,Use verb or present part
47、iciple phrases to express an action, e.g.,You work in an international trade company. Your company has invited an American company to visit China and discuss about business cooperation. The American delegation will stay in your city for four days, starting from May 5 to May 8. You make anitinerary for the delegation and then discuss your plan with your partner.,
