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邮轮免税店培训教材.doc

1、邮轮免税店 Tax&duty free shopWhat Is Duty Free Shop?免税店指经海关总署批准,由经营单位在中华人民共和国国务院或其授权部门批准的地点设立符合海关监管要求的销售场所和存放免税品的监管仓库,向规定的对象销售、供应免税品的商店。目前,我国境内的免税店主要有口岸免税店、运输工具免税店、市内免税店、外交人员免税店、供船免税店及我国出国人员外汇免税商店。Which Complany We Can Apply for? Starboard Cruise Services Dufry Harding Retail MSC(self-support) Royal Prin

2、cess(self-support)STARBOARD CRUISE SERVICESStarboard Cruise Services is revolutionizing shopping on board cruise ships, creating a unique retail environment where cruise guests are inspired to indulge in a memory of their dream vacation. Retail on cruise ships has evolved to an entertaining shopping

3、 destination, full of discovery, storytelling and memoriesStarboard customizes its retail offering by cruise line in order to offer an experience that will inspire and delight the individual cruise lines guests. Cruise line passengers are engaged in unique experiences of discovery, entertainment and

4、 connection, often resulting in a celebratory purchase to remind them of their vacation. Product offerings range from luxury purchases such as fine jewelry, Swiss timepieces and leather accessories to affordable luxury in the form of beauty products, spirits, accessories or branded cruise apparel. A

5、ttentive Starboard Cruise Services employees cater to cruise guests who, free from time constraints, enjoy spending time discovering both new and classic brands. The quality of the products, the relationships with the sales advisors and the guest experience combine to create a uniquely entertaining

6、and memorable shopping experience at sea.Founded in 1958, Starboard has been the pioneer in the cruise retail industry. Since 2000, Starboard has been part of LVMH Mot Hennessy Louis Vuitton, Inc., the worlds leading luxury brand group. As we celebrate our 60th anniversary, we look forward to contin

7、uing our history of innovation and growth. We are committed to continuing to be the worlds premier onboard retailer, offering guests world-class experiences customized for their specific needs. With partnerships with the worlds leading brands, we can offer exceptional merchandise to each of our crui

8、se line partners guests.DUFRYDufry Ltd is publicly listed in Switzerland and in Brazil. The headquarters of our Group are located in Basel, Switzerland. Our companys history goes back to its foundation in 1865.Dufry has more than 60 years of travel retail experience just one of the factors that has

9、contributed to the companys successful position today as leading travel retailer worldwide.HARDING RETAILAt Harding Retail, we work in partnership with 20 of the worlds top cruise brands.Founded on the Harding family name and trusted since 1930, we provide an on board retail shopping experience of t

10、he highest standards.The Harding Retail portfolio includes over 250 shops on 62 cruise ships. As a premier on board retailer, our business focuses on our clients, the cruise lines, and their guests our retail customers.With offices in Bristol, Miami and Sydney, we are a worldwide business that embod

11、ies all that is exciting in the world of international travel and leisure.WHAT KIND OF EMPLOYEE WE NEED? We Need Engilsh Speaker We Need Confident Staff We Need The Person Who Always Keep Learning We Need You Working Hard We Need The Team Player We Need The Person Who Always Smile We Need The Person

12、 Who like taking with everybodyWHAT WE HAVE IN THE SHOP?liquor & tobaccoLeatherFashion WatchFashion JewelleryPomo tableFashionable DressCosmeticsFine WatchFine JewelleryWHAT WE WILL LEARN How to speaking With Guest How to Asking the open question. How to do the Promotion. What is up-sales What is Add on sales How to deal with guest objection And Close The Sale.If you need more or full Training doc,Please contact v :Allan630057142Copyright belong to Qingdao Sailing cruise lnc.Copying requires legal liability.Thanks for reading.

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