1、Teaching Plan for Hotel EnglishPeriod: 2Teaching Content： Workshop 1 Unit 1 Room ReservationTeaching objectives: 1.Grasp the terms and useful phrases in making room reservations2.Use sentence patterns in working situations3.Make situational dialogues fluently4. Grasp the procedure of room reservatio
2、n.Teaching focus: 1. Sentence patterns in making a room reservation2. Practice situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods: interaction teaching methods, situation teaching methodsTeachi
3、ng procedures:The first periodStep I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes)T: 1. The content of the course: This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different
4、 workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, i.e. key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in o
5、ur class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests.2.
6、 The assessment strategy of this course: Class participation: 10% Homework could you change them for us?19) We are grateful that you cleaned our room first.20) If a guest wants to do his room at a special time, he can put the sign outside on the doorknob.21) Ill clean the bathroom and replace some f
7、resh towels.22) I just had a bath and it is a mess in the bathroom. Could you clean the bathroom a little?2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The te
8、acher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students
9、 numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following
10、 given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: The room attendant comes to make up the room. The guest doesnt want the room cleaned right now because he doesnt feel well. He asks the room attendant to fetch some fresh towels and a bottle of boiled water.
11、 The attendant promises to bring them immediately and asks the guest to phone Housekeeping if he wants his room cleaned.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students dialogues.Step V Homework assignment1. Fini
12、sh Exercise II, III, IV in the textbook.2. Learn the sentence patterns by heart and practice the dialogues.3. Preview the new unit.Period: 2Content：Workshop 1I Unit 10 Guests RequestTeaching aims: 1.Grasp the terms and useful phrases in guest requests.2. Use sentence patterns skillfully in working s
13、ituations.3 Make situational dialogues fluently.4. Learn how to deal with guests special requestTeaching focus: 1. Sentence patterns in meeting the guests requests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make s
14、ituational dialogues with the sentence patternsTeaching methods: interaction teaching methods, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in. (10 minutes)1. The teacher would invite some students to talk about what requires attention when meeting the guests request.2.
15、 In the end, the teacher would summarize the students answers so as to give them a clearer and better understanding of the basic knowledge of satisfying the guests request. Baby sitting service Asking for an extra bed Borrowing somethingStep II learn the new words and sentence patterns. (35minutes)1
16、. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Could you send a baby cot to room1215?2) We have a babysitting service. The staffs are well-educa
17、ted and reliable.3) Whats the rate for this service?4) This is our hotel policy. I hope you will understand.5) Could you send us a few more clothes hangers?6) I will give you a call after I contact the front office about the extra bed.7) Did you know you have an outlet in your room that is 110 volta
18、ges?8) Could you send me a higher pillow?9) Im out of ice-cubes. Could you send me more?10) Could you send these clothes to the dry-cleaners for me?11) Could you return the iron to us? Another guest in our hotel wants to use it.12) If you have any requests, please contact me.13) We are very glad to
19、have you here.14) I would like to store my laptop computer in one of your safe-deposit boxes.15) I do hope you are enjoying you stay with us.16) thank you all the same.17) Good-bye and have a good sleep.2. The students are given five minutes to read the words and sentences by themselves and inquire
20、the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. As
21、k the students to read aloud the dialogues in pairs.(first volunteer, then call the students numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. (first volunteer, then call th
22、e students numbers)Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: A guest calls to ask for a baby-sitter for her five-year-old son.
23、2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students dialogues.Step V Homework assignment1. Finish Exercise II, III, IV in the textbook.2. Learn the sentence patterns by heart and practice the dialogues.3. Preview th
24、e new unit.Period: 2Content：Workshop 1I Unit 11 Laundry and valet service.Teaching aims: 1.Grasp the terms and useful phrases about laundry.2. Use sentence patterns skillfully in working situations.3 Making situational dialogues fluently.4. Have an idea of laundry service.Teaching focus: 1. Sentence
25、 patterns in receiving the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods: interaction teaching methods, situation teaching methodsTeaching
26、procedures:The first lessonStep I: Lead-in. (10 minutes)1. The teacher would invite some students to talk about something that should be noticed when offering laundry and valet service.2. In the end, the teacher would summarize the students answers so as to give them a clearer and better understandi
27、ng of the basic knowledge of reception. Greetings Checking the reservation list Filling the registration form Checking the form Notice Step II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part
28、2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good morning. Laundry Department. May I help you?2) Any laundry today?3) Id like to know something about the laundry service?4) We have different services here such as washing, dry-cleaning, ironing,
29、 dyeing and mending.5) If we receive your laundry before 10 am, it will be sent back before evening.6) If your laundry is received by 4 in the afternoon, well get it back the next morning.7) Just put your laundry in the plastic bag in the bathroom. Ill pick it up after I make the bed every morning.8
30、) For laundry service, dial 6 and you will get housekeeping.9) Id like my silk shirt to be hand-washed. Please use cold water. It might shrink.10) Do you have a mending service for clothes?11) This is for washing and that is for dry-cleaning.12) This shirt needs to be washed, starched and pressed.13
31、) Ill send someone up to collect your laundry.14) Would you like express laundry service?15) We have express laundry service.16) We will deliver it within 4 hours at a 50% extra charge.17) If you are in a hurry, we have a two hour quick service.18) We charge 50%more for express service, but it takes
32、 only 4 hours.19) This blouse will fade.20) Can you remove the stain on my skirt?21) We will remove it, but we cannot guarantee the result.22) Im sorry, but we dont have the special equipment.23) Will you please fill in this laundry form?24) What are your charges?25) The rate list is included in you
33、r folder in the drawer of the writing desk?26) Please check your laundry, Madam.27) The sweater is ruined.28) We will refund the cost of the laundry and the new sweater.29) Im sorry for the inconvenience.30) You may buy a replacement and well refund the cost to you.2. The students are given five min
34、utes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: P
35、ractice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the di
36、alogues in front of classes in pairs. Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: The guest wants to know how to get the laundry
37、 service. The room attendant tells the guest the laundry service hours. If the laundry is received before 10:00a.m., it will be delivered back by 10:00 p.m. the same day. The guest asks the cost of the laundry and the room attendant tells the guest to look at the rate chart in the folder in the draw
38、er of the dressing-table.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students dialogues.Step V Homework assignment1. Finish Exercise II, III, and IV in the textbook.2. Learn the sentence patterns by heart and practic
39、e the dialogues.3. Preview the new unit.Period: 2Content：Workshop 1I Unit 12 Room Service.Teaching aims: 1.Grasp the terms and useful phrases about room service.2. Use sentence patterns skillfully in receiving a telephone order.3 Grasp some knowledge about room service.4. Read the conversations flue
40、ntly.Teaching focus: 1. Sentence patterns in receiving a telephone order.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patternsTeaching methods: interaction teaching metho
41、ds, situation teaching methodsTeaching procedures:The first lessonStep I: Lead-in. (10 minutes)1. The teacher would invite some students to talk about the basic procedures of room service.2. In the end, the teacher would summarize the students answers so as to give them a clearer and better understa
42、nding of the basic knowledge of room service. Greetings What would you like time room number serving the foodStep II learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The tea
43、cher would explain the difficult points to the students if there is any.1) Good morning. This is Room Service. May I help you?2) Do you have room service?3) Room service is available 24 hours a day.4) Breakfast can be served in your room from 6oclock to 9 oclock.5) This is room 1212. I would like to
44、 order breakfast for tomorrow morning.6) May I repeat your order, please?7) May I have your room number?8) There will be a wait of 15 minutes, Madam.9) Here is the breakfast you ordered.10) Im the waiter from room service. Ive brought you the breakfast.11) We will collect the plates in 45 minutes.12
45、) If youd like early morning tea, just tell the room attendant.13) Enjoy your breakfast, sir.14) Would you sign the bill, please?2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or
46、understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and
47、 then call the students numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues ac
48、cording to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Guest: youd like to have breakfast in your room. Youd like bacon, boiled eggs, toast and a cup of black coffee. You like your eggs soft boiled. Your room number is 321.Waiter: its 8 i
49、n the morning. Answer the phone. Ask what the guest would like to have. Find out how he would like his eggs boiled. Find out the guests room number.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students dialogues.Step V Homework assignment1.Finish Exercise II, III, and IV in the textbook.2.Learn the sentence patterns by heart and practice the dialogues.3.Preview the new unit.Period: 2Content：Workshop 1I Unit 13 Lost and FoundTeaching aims: 1.Grasp the terms
