1、,接待客户实用口语,接待外宾,Isnt it a pleasure that a friend comes from a far away place? 有朋自远方来，不亦乐乎？,Reception of Guest,Greetings,Good morning，sir. 早上好,先生 Good afternoon, madam . 中午好，女士 Good evening. 晚上好 How do you do? 你好吗？How do you do? Its nice to meet you. 很高兴见到您Its nice to meet you, too.Me，too. 我也是,Welcomi
2、ng,On behalf of , Im very glad to welcome you here. 我代表xx公司,非常高兴欢迎您的光临 Its a pleasure to see you here.很高兴在此见到您 Welcome to 欢迎来到 Thank you for coming all this way.感谢您的光临,welcome,I hope you will enjoy your stay here.我希望您能在这里过的愉快 I am so pleased to have the opportunity of entertaining our distinguished
3、guests.我们特别高兴能有机会招待我们的贵宾。 Would you give me your business card ?请给我您的名片好吗？,welcome,Introduction,Self Introduction Please let me introduce myself. Im请允许我介绍我自己，我叫 How do you do? My name is你好吗？我的名字是 May I introduce myself? Im我可以介绍一下我自己吗？我叫 Its a pleasure to make your acquaintance. My name is很荣幸认识您，我的名字
4、叫,Introduction,Third-party Introduction Its my pleasure to introduce you to 很荣幸向您介绍xxx Id like to introduce you to 我想将您介绍给xxx This is 这位是xxx Hes in charge of他负责He looks after他负责Hes our Director/Manager.他是我们的总监/经理,Sample Dialogue,A: Good morning. It is a pleasure to see you here at ABC company. Thank
5、 you for coming here all this way. Im John Smith. I look after the accounting department(会计部门) here. B: Nice to meet you, John. It is great to be here, my name is Susan Wong. A: Nice to meet you, too. Susan.,What do you like to drink?您想喝什么？ Would you like coffee or tea?您要茶还是咖啡？ How do you like your
6、coffee，with suger or milk? 您要什么样的咖啡,加糖还是牛奶？,Offering,Let us go to have the dinner!我们去用餐吧！ You must be hungry, shall we get something to eat?你一定饿了，我们去吃点东西好吗？ Would you like to have some dinner?你想吃饭么？ Would you like to eat?你想吃什么？,Dining,（1）客人说Thank you时 You are welcome. 不客气。 Its my pleasure. 我的荣幸。,（2）
7、要客人等待时： Just a moment, please. 请稍等。 Sorry to kept your waiting, sir. 对不起让您久等了，先生。 Could you wait a little longer, please? 请稍等一会可以吗？ Would you please have a seat and wait for a few moments请您坐下稍等片刻,（3）给客人东西的时候说： Here is your . 这是您的 Here you are. 您要的东西在这里。 Here it is. 这就是。（4）Come with me please! 请跟我来！T
8、his way, please! 这边请。,(5)听不懂客人的意思时： Pardon me? 请原谅，再说一次？ I bag your pardon? 原谅我，请再说一次 Could you repeat that, please? 请再重复一次好吗？ Im afraid I dont understand. 我恐怕没听明白. Could you speak slowly, please? 请说慢一点好吗？ Excuse me, sir. Do you mean ? 对不起，先生。您的意思是 ?,(6)送宾客离开时 Your valuable advice is most welcome.欢迎多提宝贵意见。 Thank you so much for coming!感谢光临！ Hope youll come again.欢迎再来！ I am looking forward to your visit again!我期待您的再次来访,Thank you!,
