1、,The LEARNING DOMAIN,Glimpse of todays India,Employment Opportunities Emerging in India :,(Source : Media reports),1 Lac new jobs in the IT sector,2 Lacs jobs in the IT Networking sector,1.5 Lacs new jobs in the BPO sector,3 Lacs jobs in the Banking and Finance sector,8 Lacs new jobs in the Retail s
2、ector,Response - Indias Population -1.3 Billion People?,Huge Employment Gap,Glimpse of todays India,“People Skills” and “Process Solutions” Critical to Business Performance,Continuous learning not an integral part of employee lifecycleLow employee productivity, hazy career pathBrand promise rarely d
3、elivered, creating negative customer experienceInconsistent processes and ineffective implementationHigh levels of attrition, skewed salariesInadequate domain specific learningAcute talent crunchEducation system not geared up to face boom time challenges,Glimpse of todays India,Retail/FMCG/Consumer
4、Goods SectorA booming sector in IndiaOnly 5-6 % of the sector is organizedEducation system not geared up to meet the skill requirements of the sectorBanking/InsuranceA key sector of the economy Training requirements are booming by the sectors rural penetrationHospitality Growing at a rate of approxi
5、mately 8%Facing shortage of skilled employees Witnessing high attrition levels,Glimpse of todays India,Automobile Growing at a rate of 16% per year and is the second fastest growing automobile market in the world10 Million employees servicing the sector TelecomOne of the fastest growing sector at a
6、rate of 20%-30% per yearLearning market is estimated to be $100 millionTop players in the sector are investing heavily in learning and developmentInformation Technology The sector will create 2.3 million jobs by 2011Companies budget 3-5% of revenue for training,Glimpse of todays India,Common Wealth
7、Games Consulting opportunities for organizing committeeSecurity and safety trainingVolunteer trainingEmergency and disaster management Venue managementGovernments New Initiatives1,500 Industrial Training Units (ITIs)125 new polytechnics through partnership50,000 new skill development centersGovernme
8、nt Skill Mission,The LEARNING INDUSTRY in INDIA,Huge but largely fragmented - Estimated size is $ 2.5 billion Promises a massive growth potential a $100 billion industry in a developed economy like USDominated by individuals and private consultants,DEMAND,SUPPLY,The Learning Industry in India,Educat
9、ion 5%,Corporate 25%,Government 20%,Retail 50%,The training expenditure at traditional Indian companies ranges from 0.5%-2.0% of the turnover while for progressive companies it is approx. 4%Companies outsource approx. 50% of their training requirements Hybrid learning delivery models are becoming po
10、pular- VSAT/e-learning/Online Mentoring,The Learning Industry in India,About CENTUM LEARNING,- Differentiators,- Learning Solutions,“With the establishment of Centum Learning, we intend to build a large pool of highly skilled and competent professionals for multiple sectors, much needed for the buoy
11、ant Indian economy. It will also empower our people, channel partners, distributors and further enhance professionalism in the Bharti Group”,Sunil Bharti MittalChairman & Group CEOBharti Enterprises,Our Lineage,Bharti Enterprise 7 billion US Dollar venture with Market Capitalization of 24 billion US
12、 Dollar,By 2020 we will make Bharti the finest Indian conglomerate,Group Links,Bharti Airtel Ltd.,Bharti Teletech Ltd.,Bharti Foundation,Bharti Retail Pvt. Ltd.,Centum Learning Ltd.,Bharti Infratel Ltd.,Bharti Realty,Comviva Technologies Ltd.,FieldFresh Foods Pvt. Ltd.,Bharti AXA Life Insurance Comp
13、any,Jersey Airtel Ltd.,Telecom Seychelles Ltd.,Bharti AXA General Insurance Company,Bharti AXA Investment Managers Pvt. Ltd.,A Bharti Associate Company and a strategic partner to all Bharti Group Companies for transforming business outcomes One of the Top 15 Emerging Leaders in Training Outsourcing
14、2009 Worldwide Received the coveted Gold Award for “Excellence in Training” at the World HRD Congress, 2010 Strategic partner to Airtel, 3rd largest in-country integrated mobile operator in the World Pioneers for providing business-focused learning solutions to transform leading corporates,Impacting
15、 business performance through enhanced employee productivity and customer profitability,Centum LearningProvides end-to-end learning and skill building solutions to several leading corporates.,Centum LearningProvides end-to-end learning and skill building solutions to several leading corporates.,Impa
16、cting business performance through enhanced employee productivity and customer profitability,Has a captive capacity of over 1,20,000 training mandays Enhanced productivity of more than 1,40,000 employees within the Bharti group itself Over 400 Centum Learning certified Learning and Development Speci
17、alists Present in over 90 locations across India Created more than 10,000 hours of world-class Learning Content Enhancing employability quotient through 130 Centum Learning Centres in 90 locations,Launched the first of its kind Certificate Course in Telecommunication Sales & Service in collaboration
18、 with University of Delhi Launched MBA (Masters of Business Administration) with specialisation in six professional domains in collaboration with Indira Gandhi National Open University Launched Centum Vista 2009 - first of its kind Corporate Knowledge Series focusing on the service sector Launched C
19、entum U Institute of Business and Creative Studies in association with world renowned universities and institutes,Centum LearningProvides end-to-end learning and skill building solutions to several leading corporates.,Graduate and Post Graduate Degrees from world-renowned Universities and Institutes
20、 offered at Centum UUniversity of London External System Lead College : London School of Economics & Political Science Lead College : Royal HollowayGraduate and Post Graduate Programmes in Media & Entertainment with Whistling Woods International, an initiative of Subhash Ghais Mukta ArtsPost Graduat
21、e Programme in Management and MBA from a UGC Recognised University,Raring to go ahead Enrolled 2300 Students Operationalized 56 Learning Centres Expanded presence in 42 Cities Executed 17000 training mandays,Vision - To be the most Admired Learning and Skill Development Partner, Enabling Sustainable
22、 Transformation,2006 - 07,2007 - 08,Milestones,2008 - 09,2009 - 10,First step to realizing the Vision Adjudged as one of the “Top 15 Emerging Leaders in Training Outsourcing” Established over 100 Learning Centres across India Expanded presence to 71 Cities Deployed 50,000 training mandays Developed
23、6500 hours of learning content,Towards becoming the largest Learning & Development OrganisationLaunched Centum U Institute of Business & Creative StudiesReceived the coveted Gold Award for “Excellence in Training” at the World HRD Congress, 2010Reached the strength of over 400 Learning & Development
24、 specialists Operationalized over 130 Learning Centres at 90 Cities across IndiaExecuted 120000 training mandays Developed 10,000 hours of learning content,Milestones,Centum Learning Our Pillars,Equipped with training methodologies like class room training & experiential learning,SOPs written to ens
25、ure standardization across all locations,Standards maintained by following regular audits,Trainers with expertise in subjects like sales, customer service & behavioral skills,ENABLING SUSTAINABLE TRANSFORMATION,Centum Learning,Centum LearningsDIFFERENTIATORS, About Centum Learning,Enhancing Customer
26、 Experiencefor Valued Customers,Enhanced Customer Experience,Over 400 Learning and Development Specialists,The Foundation - Academic Council,Bhubhneswar,Delhi - HO,Punjab,Lucknow,Shimla,Jammu,Haryana,Ahmedabad,Indore,Jaipur,Mumbai,Kerala,Hyderabad,Bangalore,Kolkata,Bihar,Shillong,Chennai,Guwahati,Va
27、st Geographical Network,Expertise Across Multiple Industry Verticals,Expertise Across Multiple Industry Verticals,SOME OF THE IMPACT STORIES.,Bharti Airtel - Launched corporate universities like Airtel Sales University, Enterprise UniversityAirtel Digital TV - Encountered top-two box scores for Over
28、all Customer Satisfaction at 100%Delhi International Airport - Ranked 4th best airport in the World and also top ranked as the Best Improved Airport in the Asia Pacific RegionLG India Implemented role based learning interventions for over 1600 employees in the sales and service domain,Bharti Retail
29、Promoting inclusive growth by successfully sourcing over 16,300 walk-ins and training over 5,300 people from diverse backgrounds Bharti Walmart - Established and managing the Bharti Walmart Training Centre. The training centre strives to enhance employability and has witnessed over 2400 walk-ins and
30、 enrolled more than 1400 students Maruti Suzuki - Impacted over 12,000 employees across roles in areas related to Sales and Customer Service standards,SOME OF THE IMPACT STORIES.,& many more.,Empowering India Inc.,Learning & Development Solutions, About Centum Learning,Learning & Development Solutio
31、ns Architecture,About Centum Learning,Center for Leadership Studies, USAOffers Situational Leadership Model, the most prevalent leadership system in the world. Also present a variety of products and services that range from self and peer assessments and 360 degree feedback to packaged training progr
32、ammes or tailored on-site workshops.,Simitri Group International, SingaporeOffers high end training, coaching and consulting solutions for the senior management working with leading corporates in India.,Always in Style, USAOffers “Grooming and Etiquette” training programmes including Corporate Train
33、ing (Successful Style), Retail Sales Training, Image Consulting Training and AIS Proprietary Personal Profile Application Tools.,Valued partners for learning solutions,About Centum Learning,Individual report card Team scorecard Steering council,Wage management Infrastructure,Delivery ILT Performance
34、 Coaching SPL Skill labs,Sourcing Induction Capability building,Delivery medium Role specific content Vernacularisation,Roles Competencies Link to business Results Milestones,Individual Team Organisation,Strategic Reporting & Review,Solution Development,Blended Learning Content,Talent Acquisition,Ex
35、ecution, Logistics & Training,Support Services,Learning Process Outsourcing,Provides vision, empowerment, analytical skills, creativity, strategic thinking and entrepreneurial orientation,Facilitates managing self, organisation and builds interpersonal skills in constantly changing environment,Provi
36、des cutting edge leadership skills and focus to the senior management,Leadership Development Programme,Managing Others comprise peer feedback and encompass experiential learning,Focuses on Managing Self and Managing Others,Managing Self comprise Self assessment and development through learning metho
37、dologies such as psychometric tools and multimedia based learning,Management Development Programme,ExperienceThe activity, perform, do it,Apply,Generate,ShareThe results, reactions and observation,Process,DO,Reflect,Apply,Experiential Learning Model,Experience Based Reflective Learning,Business Simu
38、lations,Experiential Learning Programmes,Customer Focused Performance Coaching,Multimedia Based Learning,Instructor Led Training,Our Instructor led training programmes are designed to Encourage hands-on practice -Respect different adult learning styles - Respond to participants queries-Promote skill
39、s acquisition and proficiency - Provide clear and constructive feedback -,Leadership Development Programmes Management Development Programmes Competency Based Learning Programmes Change Management Programmes Customer Service Enhancement Programmes Sales Effectiveness Programmes Team Building Program
40、mes Grooming and Etiquette Programmes Self Empowerment Programmes Communication Skills Programmes Instructional Design Programmes Train-the-Trainer Programmes Technical Skills Programmes Process Consulting And many more.,Some of our Products,LEARNING OBJECTIVES,By the end of this programmee particip
41、ants will be able to:Have an understanding of various skills and behavioural elements required to develop customer satisfaction, customer delight and eventually customer loyalty. Be able to demonstrate excellent communication skills through verbal and non-verbal interactions and through all written
42、transactions.Develop a systematic approach of identifying and listening to customer expectations and ensuring customer delight through display of a positive attitude.,WORKPLACE BENEFITS,Customer centric field-force and managerial cadre.Establishment of customer centricity as one of the critical orga
43、nisational values and thereby, an important part of the organisational culture. Long-term customer relationships resulting in enduring business.,ENGAGEMENT FOR BUSINESS - Foundation level,Business Development Skills,Duration Two Days,LEARNING OBJECTIVES,By the end of this programme participants will
44、 be able to: Appreciate the impact of Customer Sensitivity (or lack of it) on businesses.Understand the need to look at customers as a Relationship rather than a Transaction. Demonstrate empathy & the spirit of collaboration while dealing with others and building trust with others. Demonstrate effec
45、tive conflict resolution skills and assertiveness in their interactions.Demonstrate the ability to assist the clients in the New Toy Stage and take them through the dip in the engagement.,WORKPLACE BENEFITS,Customer centric field-force and managerial cadre. Establishment of customer centricity as on
46、e of the critical organisational values and thereby an important part of the organisational culture. Long-term customer relationships resulting in enduring business.,ENGAGEMENT FOR BUSINESS Advanced level,Duration Three Days,Business Development Skills,LEARNING OBJECTIVES,By the end of this programm
47、e participants will be able to: Apply the structure of effective negotiations pre-plan so as to know when to move to the next stage.Manage the negotiation sequence understand how to take up the right initial stance and remain in control throughout. Strengthen position through intelligent questioning
48、 - obtain and use information to best effect. Recognise the strategies and tactics used by professional buyers Use effective psychological and logical countermeasures.Assess the impact of concessions will the end result still be commercially viable? Analyse strength of position - recognise sources of power and leverage as well as how they are used. Implement the skills and qualities of a successful negotiator - Assess own strengths and weaknesses through role-plays and self-analysis to improve the negotiating style.,
