1、Chapter Three Tour Arrangement-Confirmation,第三章 旅游安排-确定,This chapter is a continued part of the previous one and is designed to make you familiar with tour arrangements abroad based on your consultations. Whether it is an independent tour or a group tour, you need to arrange and confirm your tour bu
2、dget, transport, accommodation, meals and destinations. Besides, you should be able to understand the description and direction given by a tour-guide or a travel agent.本章是前一章的续章，使你熟悉如何根据自己的咨询结果决定自己的旅程安排。无论是自助旅游还是跟团旅游，你都需要计划并确定旅游花销预算、交通、食宿和旅游景点的安排等。除此之外，还应该能够听懂导游或是旅行社对于旅游安排的描述和注意事项等。,Introduction,Typ
3、escripts：,Leading-in Activities,Leo: All right. Lets go over our (1) . Well take the morning cruise and then have lunch at the quay. After that, we can visit the (2) or you can come back and rest, (3) on how you feel.Jack: Yes, lets play that by ear.Leo: At six well have a (4) dinner and then go to
4、the parade.Mona: Excellent. What time should we start out?Leo: We should leave the hotel at about 7.30. Dont forget to bring your camera and its a good idea to wear warm clothes. It can get quite (5) on the ferry.,itinerary,temples,depending,traditional,chilly,关于旅游服务的常用英语词汇或表达 category A travel agen
5、cy 一类旅行社 category B travel agency 二类旅行社 category C travel agency 三类旅行社 guidebook 旅游指南 Itinerary aitinrri 旅行计划，日程 local guide 地陪，地方导游 national guide 全陪，全程导游 low season / off-peak season / off season /season-low / slack season 淡季 on season / peak season / season-high / selling season 旺季 shoulder / per
6、iod season 平季 minimum tour price 最低旅游价格 sightseeing 游览,Glossary,关于旅游服务的常用英语词汇或表达 tour code number 旅游代号编码 tour escort/conductor/director 旅游团陪同 tour leader 领队，团长 tour operation 旅游业务 tour route 旅游路线 World Tourism Day 世界旅游日 World Tourism Organization 世界旅游组织 Tourist Administration 旅游局 Chinas National Tou
7、rism Administration 中国旅游局 Provincial Tourism Administration 省旅游局 Autonomous Region Tourism Administration 自治区旅游局 Municipal Tourism Administration 市旅游局 Autonomous Prefecture Tourism Administration自治州旅游局 County Tourism Administration 县旅游局,Glossary,关于旅游服务的常用英语词汇或表达 golden week for tourism旅游黄金周honeymoon
8、 trip / wedding vacation / wedding travel 蜜月旅行 / 婚假 / 旅行结婚outbound/ inbound tourism出境游/国内游independent/do-it-yourself travel自助游group travel随团旅游normal/luxury tour (travel), classic travel route, 标准/豪华游，经典线路,hot travel route/spot 黄金线路/景点 certified restaurant/hotel for tourism, star grade hotel, standar
9、d room 旅游定点饭店/旅馆,星级饭店,标准间,Glossary,关于“吃”的常用英语词汇或表达nutrition 营养 to chew 嚼 to swallow 吞咽 to nibblenibl , to peck 细嚼 appetite 胃口 hunger 饥饿 thirst 口渴 to be hungry 饿 to be thirsty 渴 gluttonygltni 暴食 overfeeding 吃得过多 fasting 禁食 diet 通常所吃的食物 banquet bkwit 宴会,Glossary,关于“吃”的常用英语词汇或表达Martini 马丁尼鸡尾酒 white win
10、e 白葡萄酒 country soup 乡下浓汤 leg of lamb 小羊腿 char broiled steak 炭火烤的牛排 fish casseroleksrul 鱼锅子 fried sole 炸鲽鱼 French dressing on the salad 色拉上用法式色拉酱 dressing (烤鸡等用的)填料;(拌色拉等用的)调料UCIll take both kinds of salad dressing. 两种色拉调料我都要。 pea 豌豆 carrot 胡萝卜 broccoli brkli 花椰菜 corn 玉米 the steak well done or raw 牛排
11、煎得透一点，还是略生一点 dessert 甜食 Vanilla icecream 香草冰淇淋,Glossary,关于“住”的常用英语词汇或表达Inn 旅馆，客栈 lodge 小旅馆 tavern tvn 酒饭，客栈 caravansary ,krvnsri 商队旅馆，旅舍 hostel hstl 招待所 motel (=motor hotel) 汽车旅店 budget hotel 廉价旅馆 economy hotel (one-star hotel) 一星级饭店 some comfort hotel (two-star hotel) 二星级饭店 average hotel (three -st
12、ar hotel) 三星级饭店 high comfort hotel (four -star hotel) 四星级饭店 deluxe hotel (five-star hotel) 五星级饭店,Glossary,关于“住”的常用英语词汇或表达European plan (EP) 欧式计价(只计房租,不包括餐饮等费用) American plan (AP) 美式计价(计算房租并包括每日三餐费用在内) modified American plan 修正美式计价(计算房租且包括两餐费/早餐,午餐,晚餐中选两餐) continental plan (CP) 欧陆式计价(计算房租且包括欧陆式早餐餐费)
13、Bermuda plan(BP) 百慕大计价 (计算房租,包括美式早餐餐费),Glossary,关于“行”的常用英语词汇或表达double decker bus 双层公共汽车 coach, motor coach, bus 大客车 taxi, taxi cab 计程汽车，出租汽车 trolley bus / car无轨电车 tramcartrmk: , streetcar 电车，有轨电车 underground, tube, subway 地铁 minimum fare (of a taxi) 最低车费 railway system, railway net-work 铁路系统 express
14、 train 特别快车 excursion train 游览列车 commuter train, suburban train 市郊火车 carriage 车厢 sleeping car, sleeper 卧车 dining car, restaurant car, luncheon car 餐车berth, bunk 铺位,Glossary,关于“行”的常用英语词汇或表达luggage van, baggage car 行李车 booking office, ticket office 售票处 platform 月台，站台 terminal, terminus 终点站 passenger t
15、rain 客车 car attendant, train attendant 列车员 rack, baggage rack 行李架 timetable 时刻表 change, transfer 换乘 ticket inspector 验票员 yacht ：jt 游船 packet boat 定期客船，客轮 cabin 船舱 life buoy bi / lifeboat / life jacket 救生圈 / 求生艇 / 救生衣,Glossary,关于“行”的常用英语词汇或表达first-class/second-class/third-class stateroom (cabin) 头等/二
16、等/三等舱 steerage 统舱 to embarkimb:k , to ship 乘船 to land 抵岸 to transship 换船 to disembark 登陆，上岸 ，下车to board a ship; to embark; to go aboard 上船 to disembark from a ship, to go ashore, to land 下船 on board a ship, aboard 在船上 to stop over at. 中途在停留,Glossary,关于景点和景观的一些英语词汇或表达tourist attraction; tourist desti
17、nation; scenic spot; places of tourist attraction 旅游景点 natural splendor/attraction 自然景观 summer resort 避暑胜地 national park 国家公园 unearthed cultural relics 出土文物 ancient architectural complex 古建筑群 Emperors mausoleum / tomb 陵墓 ancient tomb 古墓 cave 洞穴 stalagmite stlgmait 石笋 stalactite stlktait 钟乳石 grotto g
18、rtu 石窟 rivers and lakes 江河湖泊,Glossary,关于景点和景观的一些英语词汇或表达waterside pavilion/house 水榭 glazed tile 琉璃瓦 castle 城堡 church; cathedral 教堂 palace; hall; chamber 宫殿 imperial city 皇城 classical Chinese garden 中国古典园林 western classical garden 西方古典园林 English style garden 英国式园林 Anglo Chinese style garden 中英混合式园林 It
19、alian style garden 意大利式园林 Spanish style garden 西班牙式园林 French style garden 法兰西式园林 Le Notres style garden 勒诺特尔式园林,Glossary,关于景点和景观的一些英语词汇或表达Renaissance style garden 文艺复兴庄园 Rococo style garden 洛可可式园林 Baroque style garden 巴洛克式园林 manormn , villa garden 庄园 maze, labyrinth lbrin 迷阵 Royal Botanical Garden,
20、Kew garden 英国皇家植物园，又称“邱园”。 Versailles Palace Park 凡尔赛宫苑 Fontainebleau Palace Garden 枫丹白露宫园,Glossary,1. Independent Tour ArrangementS = Sophia ; M = Madd (an American friend),S : Hi, Madd. I have worked out my itinerary for an independent tour to New York and Washington D. C. Do you have any suggesti
21、ons?M : You are making your tour arrangement?S : Yes. Im going to take a coach to New York and stay at Fengling Hotel in China Town for two nights. I cant wait to taste the Chinese food there.M : It sounds great.S : How about the list of the scenic sites I want to visit? Any other good place of inte
22、rest is left out?M : No. They are all attractions worthy of a visit.S: Then I will go to Washington D. C. from New York by coach again and stay at Holiday Inn for one night.M : Have you made hotel reservation yet?S : Yes, I have. I know how important reservation is here in the US.M: Thats right. If
23、you have a good plan for your transport, accommodation, meals and scenic sites to visit, there will be no problem.S ; I hope so. Thank you.M : Have a good trip.,Routing Dialogues,译,1.自助旅游安排S索菲亚；M曼德（一位美国朋友）,S：嗨，曼德，我已经拟定好了到纽约和华盛顿自助游的行程。你有什么建议？M：你在制订旅游安排吗？S：是的。我打算乘长途汽车到纽约并在唐人街的风铃旅馆住两个晚上。我迫不及待想尝尝那儿的中国菜。
24、M：听起来不错。S：我要游览的景点决定得怎么样？有没有漏掉其它什么好的名胜？M：没有。这些都是值得一游的好地方。S：然后我再乘长途汽车从纽约到华盛顿，并在度假旅馆住一夜。M：你预订宾馆了吗？S：是的，订好了。我知道”预订”在美国有多重要。M：没错。如果你对交通、住宿、用餐以及要游览的景点都作好恰当的安排，那就没什么问题了。S：希望如此。谢谢你。M：旅途愉快。,既定程序对话,2. Group Tour Arrangement by a Travel AgencyG = Guest; R = Travel Agency Receptionist,G: Good afternoon, miss. C
25、an you help us arrange a bus tour?R: You bet. Where would you like to go?G: Do you have a two-day tour to Las Vegas the day after tomorrow?R : Yes, we do. For how many?G: There are two of us. What time does the bus leave, and where do we catch it?R: The bus leaves at a quarter past six in the mornin
26、g. It will pick you up at the hotel.G: Thats very convenient. We are staying at the Hilton Hotel. Oh, and one more thing, how long does it take to get there?R: About three hours. Youll be there in time for lunch. Your meals are included in the price of your ticket.G: Sounds good to me. Thanks.,Routi
27、ng Dialogues,译,2. 旅行社的跟团旅游安排G客人；R旅行社接待员,G：午安，小姐。能帮我安排一次巴士旅游吗？R：当然。您要到哪里呢？G：你们后天有办拉斯维加斯二日游吗？R：有。有几个人要去？G：我们有两个人。巴士几点开？我们要在哪儿上车？R：巴士会在早上6 点15 分开车，它会到饭店接你们。G：那真是太方便了，我们住在希尔顿饭店。噢，还有一件事，到那里的车程要多久？R：大概3 小时。到那里正好赶上吃午餐，三餐都包括在票价里。G：听起来不错，谢了。,既定程序对话,G = Guest; R = Travel Agency Receptionist,R: Hello. Happines
28、s Tour Company.G: I want to join your 5-day US Westcoast package tour.R: Welcome. Your name, please.G: Zhang Ying. Zhang is my last name.R: Wait a moment. Thats right. Ive got your name in our online-application list.G: What shall I do to prepare for the trip?R: You have to send us a check for $245
29、first. After we receive your payment, we will send you the receipt and some necessary booklets.G: Do you accept credit card or debit card(银行存款户持有的)借方卡 ) ?R: Neither. Only check.G: I see. What are the booklets for? (to next page),Routing Dialogues,译,G = Guest; R = Travel Agency Receptionist,()R: They
30、 will tell you in great detail about the itineraries for each day and what you are suggested packing for your tour.G: Oh, that would be great.R: The booklets are bilingually available. One is English. Whats the other language you would prefer?G: Chinese, please.R: Ok, no problem. Anything else?G: Ur
31、. Can you speak Chinese?R: Of course. Chinese language is available in many US travel agencies.G: .,Routing Dialogues,译,G客人；R旅行社接待人员,R：你好。这里是幸福旅游公司。G：我想参加你们的美国西海岸全包五日游。R：欢迎。请问您的姓名。G：张英。”张”是我的姓。R：请稍候。对，我已经在我们的网上申请单中查到您的名字了。G：这次旅行我要作哪些准备？R：首先您要寄一张245 美元的支票给我们。收到您的付款之后，我们会把收据和一些必要的小册子寄给您。G：你们接受信用卡或借记卡吗
32、？R：都不收。我们只接受支票。G：知道了。小册子是干什么用的？R：它们将向您详细介绍每天的行程，以及建议您旅途中应该带哪些东西。G：噢，那太好了。R：小册子将是双语印刷。一种语言是英语，另一种语言您希望是什么？G：请使用汉语。R：好的，没问题。还有别的吗？G：呃，你们能讲汉语吗？R：当然，美国的很多旅行社都能用汉语。G：,既定程序对话,3. Understanding the Guides Description and Direction in Tour ArrangementT = Tourist; G = Guide,G: Tomorrow morning, first we will
33、visit the science museum. Its absolutely fascinating.T: Yes, we want to be there.G: Well, youll love it. And I recommend you a bus tour. Thats the best way to get to know the city.T: Oh, we believe its worth doing.G: And in the afternoon, well visit the national art gallery. It has a famous collecti
34、on of Italian paintings.T: Yes, Ive read about that. Besides, Im truly interested in arts. I cant wait to visit there.G: At last, in the evening, youll have the chance to try some of the local restaurants. The sea food is great there.T: Thats sounds wonderful !,Routing Dialogues,译,3. 理解导游对旅游安排的描述和指导
35、T游客；G导游,G：明天早上，我们首先参观科学博物馆。那里绝对令人着迷。T：是的，我们很想去那儿。G：噢，你们会喜欢那儿的。还有，我向你们推荐乘专线游览车观光。那是了解这座城市的最佳方法。T：噢，我们相信那值得一试。G：下午我们参观一下国家美术馆，那儿收藏的意大利油画很有名。T：是的，我读过有关资料。而且，我确实对艺术很感兴趣。我等不及要去那儿了。G：最后，晚上你们将有机会到地方风味餐厅去品尝菜肴，那里的海鲜很好吃。T：听起来太妙了！,既定程序对话,1.食宿变动 在随团旅游的过程中，有时出于某些原因，实际的旅游安排会与预先制订的不一样。比如旅行社或导游可能会临时更改食宿地点。在这种情况下，作为
36、游客的你首先应要求导游解释作出这种变动的原因。如果确实有不得不这样做的理由，那么应给予理解和配合。并且还要详细询问改动后的食宿地点的条件及服务与既定地点有何区别，价格是否一样等，以最大限度地维护自己的权益。,Problems Prediction,Model Dialogue 1T = Tourist ; G = Guide,Problems Prediction,G : Im very sorry to tell you that we cant live in the Seagull Hotel tonight as we have arranged before.Tl: Why?T2:
37、What happened?G: Because the storm has caused a power cut in the whole area, and the local electricity bureau said the power cut will last at least till tomorrow morning. We have arranged another hotel for you. Its only five miles away from the Seagull.TI : Is that a three-star hotel?G: Sorry. Its a
38、 two-star. Though we have contacted many other hotels nearby, this one is the only hotel that is not fully booked.T2: Does that mean you will make a refundment? I think so. Since the fare we paid you was on the premise of staying at a three-star hotel for all four nights. Am I right? G: Yes. We are
39、going to make a refundment of 30 dollars to everyone.,译,模拟对话一T游客；G导游,G：我非常抱歉地告诉大家今晚我们没法按预定入住海鸥酒店了。T1：为什么？T2：怎么了？G：因为暴风雪导致酒店所在的整个地区停电，而当地电业局说停电至少会持续到明天上午。 我们已经为大家另外安排了一家酒店，距离”海鸥”仅五英里。T1：那家酒店是三星级的吗？G：抱歉，是二星级。我们联系了附近的许多酒店，但这是唯一的一家客房尚未订满的。T2：那是否意味着你们会退款给我们呢？我想应该这样，因为我们是按所有四晚都住三星级酒店来会费的，对吗？G：是的，我们将退还每位30
40、 美元。,问题预测,2.行程调整 有时由于受到某些特殊原因或突发事件的影响，旅行社或导游也会做出临时调整行程的决定。此时除了要求对方解释变动的原因以外，还应详细询问更改后的行程(或景点)与原来相比有哪些不同，旅行者的吃、住、行、游等会不会受到影响，更改会否导致原定旅游时间延长或缩短等。如有必要，可以向上级旅行社或当地的旅游管理部门投诉。,Problems Prediction,Model Dialogue 2T = Tourist ; G = Guide,Problems Prediction,G: Im afraid we have to make some changes to our i
41、tinerary. Because the flight to London has been cancelled due to the dense fog over London. I advise to fly to Amsterdam this evening. Theres a flight at eight forty.T1 : Then how about the two-day visit to London?G: After we visit Amsterdam, we turn back to London.T2: Is the whole tour taking a lon
42、ger time? I have an important conference to attend shortly after we go back.G: Dont worry. The tour will neither be longer or shorter. Its the same. Six days.T3: Please be sure we can leave for London in due course.G: No problem. We have checked with the airport.,译,模拟对话二T游客；G导游,G：恐怕我们不得不调整旅行日程了。飞往伦敦
43、的航班因大雾取消，我建议大家今晚飞往阿姆斯特丹，八点四十就有一班飞机。T1：那原定的伦敦两日游怎么办？G：待我们游览阿姆斯特丹之后，再折返伦敦。T2：整个旅游的时间会因此延长吗？回去之后我马上要参加一个重要会议。G：请不用担心，旅游时间并不会因此延长或缩短，仍是六天，与原定的一样。T3：请确保我们能及时飞往伦敦。G：没问题，这点我们已向航空公司确认过了。,问题预测,3.旅游投诉 我们在旅游中常常会遇到一些不如意的事情:饭菜不合口胃，酒店条件不好，服务人员服务质量差，旅行安排不合理等。这个时候我们就需要提意见或投诉。那么，如何用英语进行恰当的投诉或提意见呢，请看下面这些句子。1)I have s
44、omething to complain.我有意见。2) I have a complaint to make.我有意见要提。3) I want to make a complaint.我想提一条意见。4) I want to complain about the service here. 我想对您这儿的服务提些意见。5) I want to complain of the noise here.我对这儿的噪音不满意。6) The service here is below standard.这里的服务没有达到标准。7) The service is different from what
45、you say. 这里的服务与你们所说的不相符。,Problems Prediction,8) The plane was supposed to arrive here two hours earlier. 这架飞机本该两小时前到达。9) The quality is not what I expected.质量与我想象的不一样。10) This isnt the first time.这不是第一次了。11) There were a number of things wrong.好多事情都出差错。12) Something has gone wrong with my TV set aga
46、in. 我的电视机又出毛病了。,Problems Prediction,Model Dialogue 3,Problems Prediction,A ; I want to make a complaint.B ; Go ahead.A: The service in your hotel is different from what you say. The waiter overcharged me $2 for a cup of coffee and the timetable for trains is wrong, and therere a number of things wrong.B: I have to apologize for that. And I promise that wont happen again.,译,模拟对话三,A：我想提一条意见。B：请讲。A：你们旅馆的服务与你们承诺的不一样。服务员一杯咖啡多要了我2 美元，你们这儿的火车时刻表也不对，还有好多事情都出差错。B：我向您道歉。并且我向您保证这种事情不会再发生了。,问题预测,
