1、Practical English for Restaurant Service,Lecturer：Ding Li,人力资源部W0807-07,Contents,Part1. Basic Knowledge for Food & Beverage Industry(餐饮业基础知识）,Chapter1. Restaurant Styles (分类）Chapter2. Positions(职位词汇）Chapter3. Menu Vocabulary (中西菜单）Chapter4. Dinning Preferences and Etiquettes of Different Countries (
2、主要客源国的饮食禁忌、偏好和礼节）,人力资源部W0807-07,Chapter1. Restaurant Styles (分类）,一、 Gourmet Restaurant（酒家） Fast-food Restaurant Western Restaurant Canteen(饭堂） Bar/Pub Specialty Restaurant（风味） Theme Restaurant（主题）,人力资源部W0807-07,二、服务形式 Table Service Restaurant（餐桌服务） Counter Service Restaurant（柜台服务) Self-service Resta
3、urant (自助服务） Carry-out Restaurant （外卖服务),Chapter1. Restaurant Styles (分类）,人力资源部W0807-07,Chapter2. Positions (职位）,General ManagerDepartment HeadManager/ Lecturer (Manager of The Restaurant)Server/Bar/Kitchen Supervisor (Front of The House/Back of The House)Captain?,Barman/BartenderChef/Head ChefWaite
4、r/WaitressCleaner/DishwasherCashierAccountant(会计）Buyer（采购）,人力资源部W0807-07,Chapter3. Menu Vocabulary (中西菜单）,人力资源部W0807-07,Chapter3. Menu Vocabulary (中西菜单）,人力资源部W0807-07,Chapter4. Dinning Preferences and Etiquettes of Different Countries,Japan-口味已清单咸鲜为主，不喜欢辣，不爱吃羊肉及动物内脏，忌讳用菊花图案或装饰，对绍兴酒鹤茅台感兴趣Thailand-不喝热
5、茶，忌食牛肉，海参，不喜欢酱油，不吃红烧菜肴，偏爱腥鲜酸辣刺激性强的味道。忌食牛肉，命令禁止食用狗肉鹤野生动物Singapore and Malaysia-马来族，多为穆斯林，不食猪肉、贝壳类、也不饮酒，视左手为不洁，忌用左手传递物品,Indonesia-多为穆斯林，不食猪肉，不饮酒，一般不食带骨或带刺的菜肴，忌用左手传递物品Korea-不喜欢羊肉、香菜、味苦的蔬菜或麻辣，除面包蛋糕外很少有发面蒸的食物，不爱放醋、糖或花椒、喜爱蒜等。右手持瓶斟酒Australia-一般不爱辣味，不吃海参，喜欢酸甜辣,人力资源部W0807-07,Germany-喜欢猪肉和猪肉制成的成品，吃面包时会用猪油，吃猪肉
6、时配软烂的白菜，牛肉几成熟或是生的。喜欢马铃薯、炸、烤、炒、煮均可、不喜欢吃鱼或深红色食物UK-用油少，味清单，菜量少而精，不喜欢辣、味精、狗肉，喜欢鲜嫩、焦香、酸甜、讲究喝茶（祁门），茶点、饼干，用餐时忌打翻盐瓶和碰响,France-爱吃牛肉、鸡、鸭、蜗牛、海鲜等，口味偏甜，讲究菜肴鲜嫩的质量，葡萄酒是必备品，进餐时不喝啤酒、饮料，不喜欢刺多的淡水鱼，菜肴不用菊花、杜鹃、孔雀等图案USA-喜欢甜品、烤制品，不爱吃蒜、过辣的食物、肥肉、清蒸及红烧，忌食内脏或带刺的食物，咸中微带甜，不用湿巾擦脸,Chapter4. Dinning Preferences and Etiquettes of Di
7、fferent Countries,人力资源部W0807-07,Canada-不喜欢过咸，过辣的菜肴，忌食动物内脏和脚爪，忌食虾酱、鱼露、腐乳等带怪味、腥味的食品、口味偏清淡，喜爱烤制食物Italy-喜欢用橄榄油和西红柿酱调味，喜欢味道较浓的食物，重原汁原味，不喜欢动物内脏，不喜欢黄色的菊花Russia-口味偏咸、甜、酸、辣、油重、爱喝烈性酒、热汤、也爱冷食,Chapter4. Dinning Preferences and Etiquettes of Different Countries,人力资源部W0807-07,Part2. Service(餐饮服务）,Chapter 1. Takin
8、g Reservation Chapter 2. Chapter2. Seating, Order Taking& RushingChapter 3. When There is A MistakeChapter4. Paying & Complains,Contents,人力资源部W0807-07, Service S-Smile-微笑 E-Excellence-出色 R-Ready准备好 V-Viewing看待 I-Inviting邀请 C-Creating创造 E-Eye眼光,F &B Service(餐饮服务）,人力资源部W0807-07,Chapter1. Taking Reserv
9、ation,A:-Good morning/afternoon/evening. Dio coffee. May I help you/What can I do for you ?B:-Yes, Id like to reserve a table for tonight.A:-Sure/certainly sir. For how many people?B:-Seven A:-At what time would?B:-20:30 tonight.A:-Yes, may I have your name and telephone number?B:-It is Smith and my
10、 number is 1314A:-A table for 7 at 20:30 tonight. Thank you very much Mr. Smith. B:-Thank you, goodbye.,人力资源部W0807-07,Chapter2. Seating, Order Taking& Rushing,Practice 1A:-Good evening. Madam and sir. A table for two?B:-Yes, please. May I have the table over there by the window?A:-Im sorry. Its rese
11、rved. Would you like this table?B:-Ok. Well take this one.A:-Are you ready to order, sir?B:-I think Id prefer a full-course meal.A:-All right. And you, madam?B:-I dont want to have a full meal. May I have a steak, please？A:-Certainly. How would you like it prepared? Rare, medium or well-done?B:-Medi
12、um, please.,人力资源部W0807-07,A:-Which sauce would you like to go with your beef? We have black pepper sauce andB:-Black pepper sauce please.A:-What kind of drink do you want?B:-One coco cola and the other orange juice, please.A:-Would you like it served together or separately?B:- Separately. Please.A:-
13、Thank you very much.B:-Ok.,Chapter2. Seating, Order Taking& Rushing,人力资源部W0807-07,Practice 2A:-Waitress. Come here, please.B:-Yes, sir? What is the problem?A:-Yes, Ive been waiting for 40 minutes for service. What is the problem?B:-Im sorry to kept you waiting. Ill go to the kitchen to check and wil
14、l serve you as soon as possible.,Chapter2. Seating, Order Taking& Rushing,人力资源部W0807-07,Chapter3. When There is A Mistake,A:- Waitress. May I see you a minute?B:- Yes, Ill be with you in a second. Yes sir. Whats the problem?A:- Im afraid this is not what I asked for.B:- What did you order?A:- Beef n
15、oodles.B:- There must be a mistake. These are seafood noodles. May I change it for you?A:- Of course.B:- Just a moment and Ill bring your order right away.A:- Thank you.B:- Sorry for the mistake.,人力资源部W0807-07,Chapter4. Paying & Complains,A:-Waitress, the bill, pleaseB:-Yes, sir. Here is your check/
16、bill.A:-Here you are. B:-500yuan. Please wait a minute. Ill be right back with your change and receipt. B:-Here is your change and your receipt. Have a nice day.A:- Thank you. Here are your tips.B:- Thank you very much sir. But we dont accept tips.,人力资源部W0807-07,Appendix 13 Main Holidays & Festivals,人力资源部W0807-07,A za A za Fighting！加油！,人力资源部W0807-07,谢谢大家！,
