1、VP, Contact Center Technology职位描述职位识别信息职位名称VP, Contact Center所属部门Contact CenterTechnology职位编号所在城市工作地点出差要求无偶尔经常常驻版本号V1.0生效日期工作网络关系直接上级职位Sr. VP, Operation汇报职位Technical Support Manager;直接下级职位Application Development人薪无 建议权决定权Manager; Knowledge员酬Manager管直接下级人数3理绩无 建议权决定权权效直接管辖团队3限配无 建议权决定权备业务指导职位对职位产生影受到
2、职位影技术服务商、电信运营商响的外部机技术服务商、电信运营商响的外部机构构任职资格教育程度Graduate专业方向More than 8 years IT工作经验experience in MNCs, 4 of行业经验which in China contactcenter industry培训经历核心能力Senior management in contact center technologyContact center IT? 客户导向? 精诚协作? 积极进取? 立足创新? 求真务实? 敬业诚信? 组织认知? 个人管理? 绩效导向? 客户服务? 可靠性? 业务知识? 口头沟通? 系统运用
3、? 书面沟通? 销售技巧通用能力? 人际交往专业能力? 谈判能力? 效率导向? 质量导向? 领导力? 投诉处理? 团队管理? 知识管理? 员工管理? 分析 /解决问题? 计划能力职位目的与职责职位目的 （存在To build, manage and maintain a state-of-the-art contact center的理由， 限制和platform for the company目标）职责范围( 名称、定义、该职责所要达到的结果/目标 )责任级别衡量标准（全部 /(数量、质量 )部分 /协助）战略层面业务类战术层面操作层面? To build, manage and maint
4、ain areliable,stable,multi-channelaccessible, flexible, easily expandable and easily compatiblecontact center platform to support business growth? To carry out technology/solution development and evaluation to continuously enrich the contact center platform and adopt the state-of-the-art technology
5、to the contact centre systems for improving efficiency and productivity? To design, implement, develop leading edge contact-centre CTI technology.? To design and implement customized solutions to meet various changing program demands and business needs.? Senior? Fullmanagement assessment? KPIsonsystems? Internal customer? Allsatisfaction? External customer satisfaction? Staff attrition
