1、1Unit 1 introduction1. Basic terms and conceptsPD Physical Distribution 产品（销售）物流ILM integrated logistics management 一体化物流管理SCM Supply Chain Management 供应链管理MRP Material Requirement Planning 物料需求计划ERP Enterprise Resource Planning 企业资源计划LSP Logistics Service Provider 物流服务提供商SKU Stock Keeping Unit 品项LT
2、 Lead Time 提前期Trade-off 权衡Core competence 核心竞争力2. Compare and contrast anticipatory and responsive business models. Why has responsiveness become popular in supply chain strategy and collaboration?A: The key point in anticipatory business model is that almost all essential work has been traditionall
3、y performed in anticipation of future requirements. The likelihood of misgauging customer requirements rendered the anticipatory business model highly risky. In addition, each firm in the distribution channel duplicated the anticipatory process. The key point in responsive business model is that it
4、seeks to reduce or eliminate forecast reliance by joint planning and rapid exchange of information between supply chain participants. (1) The fundamental difference is the sequence of events that drive business practice.The responsive business model is initiated by a sale followed by a sequence of m
5、aterial purchase, custom manufacturing, and direct customer delivery. Also, managers are increasingly sharing information to improve both the speed and accuracy of supply chain logistics. So it is less cost and less elapsed time from order commitment to delivery. On the other hand, in anticipatory b
6、usiness model, business operations were driven by forecasts. The typical manufacturer produced products based on a market forecast. Likewise, wholesalers, distributors, and retailers purchased inventory based on their unique forecasts and promotional plans. Managers loosely linked together and share
7、d information. (2) The second difference is that responsive business model can accelerate customization through direct connectivity with customers via internet-based customer connectivity. In most traditional anticipatory distribution systems, the customer is a passive participant. About the only po
8、wer the customer has in the traditional process is the decision to buy or not buy. Direct connectivity of customers in a responsive process has at least three benefits. First, involvement provides comprehensive search capabilities that serve to expand the range of sources and choices a customer can
9、consider when selecting a product or service. 23. Illustrate a common trade-off that occurs between the work areas of logistics. A: The full range of work areas of logistics should be integrated. Decisions in one functional area will impact cost of all others. It is this interrelation of functions t
10、hat challenges that successful implementation of integrated logistical management. For example, using air transportation to deliver products from factory direct to customers may increase transportation cost. But this strategy will reduce inventory and warehouse cost. 3Unit 2 Inbound Logistics1. Basi
11、c terms and conceptsInbound logistics (Material management) 原材料物流JIT Just in time 准时制生产MPS Master Production Schedule 主生产计划BOM Bill of Material 物料清单EOQ Economic Order Quantity 经济订货批量Volume Consolidation 采购批量合并Cycle time (performance cycle) 运作周期MTO Make-to-order 按订单生产MTP Make-to-plan 按计划生产ATO Assembl
12、e-to-order 按订单装配1. Why would a companys cost of manufacturing and procurement tend to increase as the firm changes from an MTP to an MTO strategy? Why would inventory costs tend to decrease? A: MTP refers to make-to-plan. In MTO strategies, significant finished goods inventory is typically manufactu
13、red in anticipation of future customer requirements. Using MTP strategy, industries can gain economy of scale, but on the other hand need large warehousing capacity to store finished product. MTO refers to make-to-order. MTO manufacturing strategies seek to manufacture to customer specification. In
14、MTO, exact quantities and configurations are produced in relatively small quantities.So compare to MTP, the inventory cost in MTO is lower because MTO manufacturing strategy require less finished goods inventory than MTP. But the manufacturing and procurement cost tends to increase because MTO strat
15、egy cannot utilize economy of scale. 4Unit 3 Outbound Logistics1. Terms and conceptsAvailability 产品可得性 Stockout frequency 缺货频率Fill Rate 订单完成率 The Perfect Order 完美订单Basic service 基本服务Zero defect service 零缺陷服务Value added service 增值服务Customer relationship management 客户关系管理2. Compare and contrast the cu
16、stomer service, customer satisfaction, and customer success philosophies of supply chain management. A: Organizations build their platform for customer accommodation on three levels of increasing commitment. The first of these is basic logistics customer service. To be competitive, a firm needs a ba
17、sic service capability that balances availability, operational performance, and reliability for all customers. The basic service platform should be established according to two factors: competitor or industry-acceptable practice and the firms overall marketing strategy. Basic service focuses on the
18、organizations internal operational performance. Firm typically assess their customer service performance relative to how well these internal standards are accomplished. The fact is that even firms with a high level of basic customer service commitment dose not assure that customers are satisfied.Cus
19、tomer satisfaction focuses on customers, their expectations, and their perceptions of supplier performance. Logistics executives must continuously monitor customer satisfaction and seek to meet or exceed expectations. Customer success focuses on the customers real requirements. Achieving success req
20、uires intimate knowledge of customers needs and operational requirements and a commitment by the service provider to enhance a customers ability to compete more successfully in the marketplace. Customer success focuses on customer needs and requirements. Customer 3. DRPUnit 4 inventory management1.
21、Terms and conceptsInventory Turnover 库存周转率 5Average Inventory 平均库存 Cycle inventory (or base stock) 基本库存Safety stock 安全库存Transit inventory 周转库存 ROP Reorder Point 再订货点perpetual review 永续盘存法periodical review 定期盘存法VMI Vendor-managed inventory 供应商管理库存 Fine-line (ABC classification) 优化（ABC 分类） 2. Illustra
22、te how fine-line inventory classification can be used with product and market segments. What are the benefits and considerations when classifying inventory by product, market, and product/market?A: The fine-line inventory classification process recognizes that not all products and markets have the s
23、ame characteristics or degree of importance. It groups products, markets or customers with similar characteristics to facilitate inventory management. Classification can be based on a variety of measures. The most common are sales, profit contribution, inventory value, usage rate, and item category.
24、 Once items are classified or grouped, it is common to label each category with a character or description. High-volume, fast-moving products are often described as A items. The moderate-volume items ate termed the B items, and the low-volume or slow movers are known as Cs. Grouping of similar produ
25、cts facilitates management efforts to establish focused inventory strategies for specific product segments. The classification array defines product or market groups to be assigned similar inventory strategies. The use of item groups facilitates the identification and specification of inventory stra
26、tegies without requiring tedious development of individual item strategies. When classifying inventory the classification should be consistent with enterprise strategy and service objectives. 2. EOQ3. 公平份额分配6Unit 5 transportation 1. Terms and conceptsTL truckload 整车LTL less-than-truckload 零担 FCL Ful
27、l Container Load 整箱LCL Less than Container Load 拼箱Common carriers 公共承运人 Contract carriers 合同承运人Private carriers 私营承运人Exempt carriers 免责承运人 Intermodal (mulimodal) 多式联运 2. Compare and contrast the transport principles of economy of scale and economy of distance. Illustrate how they combine to create e
28、fficient transportation. A: There are two fundamental economic principles that impact transportation efficiency: economy of scale and economy of distance. Economy of scale in transportation is the cost per unit of weight decreases as the size of a shipment increases. Transportation economies of scal
29、e exist because fixed cost associated with transporting a load is allocated over the increased weight. Economy of distance refers to decreased transportation cost per unit of weight as distance increases. The rationale for distance economies is similar to economies of scale. Longer distances allow f
30、ixed cost to be spread over more miles, resulting in lower per mile charges. Maximizing the size of the load and the distance being shipped while still meeting customer service expectations can create efficient transportation. 7Unit6 warehousing management1. Terms and conceptsBreak bulk and cross do
31、ck 分拨和越库Processing/postponement 处理、推迟Stockpiling 大量存储Spot stock 定点存储Assortment 分类Mixing 组合作业WMS warehouse management system 仓库管理系统2. Under what condition could it make sense to combine private and public warehouse in a logistical system? A: A private warehouse is operated by the enterprise that owns
32、 the merchandise handled and stored in the facility. A public warehouse is operated as an independent business offering a range of for-hire services. Advantages DisadvantagesPrivate warehouseControl, flexibility, cost and a range of intangibles A lot of capital investment Cannot get operational econ
33、omies of scale and scope Public warehouseLower operation cost without capital investmentScale economies Loss control Not quite flexibility Full warehouse utilization throughout a year is rare. As a managerial guideline, a typical warehouse will be fully utilized between 75 and 85 percent of the time
34、; so from 15 to 25 percent of the time, space needed to satisfy peak requirements will not be used. In such situation, a deployment strategy may be the use of private warehouses to cover the 75 percent requirement while public facilities are used to accommodate peak demand. 8Unit 7 Global Supply Cha
35、ins 1. Terms and conceptsGlobal operations 全球生产Global supply chain 全球供应链Local presence 本地经营Low-cost-country sourcing 低成本国采购2Discuss the rationale and challenges related sourcing from low-cost countries. A:1. Sourcing from countries with low wage rates typically reduces manufacturing cost. 2. Seeking
36、 out suppliers in low-cost countries can increase the number of possible sources and thus increase the competitive pressure on domestic suppliers. 3. Low-cost-country sourcing can increase the firms exposure to state-of-the art product and process technologies. 4. Low-cost-country sourcing can estab
37、lish a local presence to facilitate sales in the international country. Challenges for low-cost-country sourcing 1. The identification of sources capable of producing the materials in the quality and quantity required.2. The protection of a firms intellectual property as products or components are p
38、roduced and transported. 3. The understand import/export compliance issues.4. The communication with suppliers and transportation companies. 5. The need to guarantee the security of the product while in transit. 6. The inventory and obsolescence risk associated with extended transit times. The need
39、to understand the difference between piece price and total cost.9Unit 8 logistics organization1. Terms and conceptsFunctional aggregation 功能整合Horizontal Management 水平管理Process integration 流程整合Organization transparency 组织透明Supply chain process 供应链流程2. What is a horizontal company and how would this t
40、ype of company be organized? What are the strengths of this type of organization structure？ A: The horizontal company is organized by processes. Each key process is led by a process owner who managers a team of members drawn from the critical functional areas that impact process performance. (1) The
41、 development of a highly involved work environment with self-directed work teams as a vehicle to empower employees to generate maximum performance.(2) Improved productivity that results from managing processes rather than functions, a notion that has always rested at the core of integrated logistics
42、.(3) The rapid sharing of accurate information that allows all facets of the organization to be integrated. Unit 9 logistics performance1. Terms and conceptsBSC: Balanced Scorecard 平衡计分卡Activity-Based Costing 作业成本法Risk, power and Leadership 风险、权利与领导2. Briefly discuss the three objectives for develop
43、ing and implementing performance measurement systems? A: Effective measurement systems must be constructed to accomplish the three objectives of monitoring, controlling, and directing logistical operations. Monitoring is accomplished by the establishment of appropriate metrics to track system performance for reporting to management. Controlling is accomplished by having appropriate standards of performance relative to the established metrics to indicate when the logistic system requires modification or attention. Directing is related to employee motivation and reward for performance.
